dbg333 Privacy Policy
Your Data, Protected

01 Introduction

dbg333 is an online gaming platform serving the Bangladesh market. As part of operating this platform, dbg333 necessarily collects and processes certain personal data relating to its members and visitors. We take our obligations regarding data privacy seriously and are committed to handling all personal data with integrity, transparency, and appropriate security measures.

This Policy applies to all personal data collected through the dbg333 website, mobile interface, customer support channels, and any other service offered under the dbg333 brand. It covers data collected both from registered members and from unregistered visitors who access the platform without creating an account.

We encourage you to read this Policy in full before using the dbg333 platform. If you have any questions about our data practices that are not addressed here, please contact the dbg333 support team using the contact details provided at the end of this document.

02 Personal Data We Collect

dbg333 collects personal data in two broad categories: data you provide to us directly, and data we collect automatically through your use of the platform.

2.1 Data You Provide Directly

Data Category	Examples	When Collected
Identity Data	Full name, date of birth, national ID number, photograph	Registration, KYC verification
Contact Data	Mobile number, email address, residential address	Registration, account updates
Financial Data	bKash / Nagad / Rocket account number, bank account details, transaction history	Deposit / withdrawal processing
Account Data	Username, encrypted password, account preferences, self-exclusion settings	Registration, ongoing account use
Support Data	Chat transcripts, email correspondence, complaint records	Customer support interactions

2.2 Data Collected Automatically

Data Category	Examples	Purpose
Technical Data	IP address, browser type, operating system, device identifiers	Security, fraud prevention
Usage Data	Pages visited, session duration, bet history, game play patterns	Service improvement, responsible gaming monitoring
Location Data	Country and region inferred from IP address	Eligibility verification, regulatory compliance
Cookie Data	Session cookies, preference cookies, analytics identifiers	Platform functionality, performance analysis

03 How We Collect Your Data

dbg333 collects personal data through the following channels and mechanisms:

• Direct registration: When you create a dbg333 account, you provide identity and contact information directly through the registration form.
• Account activity: When you make deposits, place bets, play games, or make withdrawals, transaction and gameplay data is generated and stored against your account.
• Identity verification (KYC): When dbg333 requests document verification, you upload identity documents directly to our secure verification system.
• Customer support: When you contact the dbg333 support team via live chat, email, or WhatsApp, the content of those communications is retained for quality assurance and dispute resolution purposes.
• Automated technologies: When you access the dbg333 platform, our servers automatically record technical data including your IP address, browser fingerprint, and session activity. Cookies and similar tracking technologies are also used as described in Section 7.
• Third-party providers: In some cases, identity verification partners and payment processors may share data with us as part of the transaction and verification process.

04 How We Use Your Personal Data

dbg333 uses collected personal data for the following legitimate purposes:

• Account management: To create, maintain, and administer your dbg333 account, including processing login requests and managing account preferences.
• Transaction processing: To process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, or card), and to maintain an accurate record of all account transactions.
• Identity verification: To verify your age, identity, and payment method ownership in compliance with our Know Your Customer (KYC) obligations and to prevent fraud.
• Customer support: To respond to your enquiries, resolve complaints, and provide assistance through the dbg333 support team.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling and to administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion requests.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, account takeovers, and other illegal or prohibited conduct on the platform.
• Legal compliance: To meet any legal or regulatory obligations that apply to dbg333's operations, including responding to valid lawful requests from competent authorities.
• Service improvement: To analyse usage patterns, test new features, and improve the overall performance, reliability, and user experience of the dbg333 platform.
• Marketing communications: Where you have given explicit consent, to send you information about promotions, bonuses, and new features at dbg333. You may withdraw this consent at any time through your account settings.

05 Legal Basis for Processing

dbg333 processes personal data only where a legitimate legal basis exists for doing so. The applicable legal bases for our data processing activities are as follows:

• Contractual necessity: Processing that is necessary to perform our obligations under the Terms & Conditions you agreed to when registering — including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws, including identity verification requirements, anti-money laundering obligations, and responses to lawful authority requests.
• Legitimate interests: Processing carried out in dbg333's legitimate interests where those interests are not overridden by your rights — including fraud prevention, platform security, service improvement, and responsible gaming monitoring.
• Consent: Processing activities that require your explicit prior consent — primarily direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

06 Data Sharing with Third Parties

dbg333 does not sell, rent, or exchange your personal data with any third party for commercial or marketing purposes. We share personal data with third parties only in the following limited and necessary circumstances:

6.1 Service Providers

dbg333 works with a number of trusted third-party service providers to operate the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners), identity verification and KYC providers, game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), cloud hosting and infrastructure providers, and customer support technology providers. All service providers are bound by data processing agreements that require them to handle your data only for the purposes specified by dbg333 and to maintain appropriate security standards.

6.2 Legal and Regulatory Disclosures

dbg333 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by law, court order, or other valid legal process. We will endeavour to notify you of any such disclosure where permitted by law to do so.

6.3 Business Transfers

In the event that dbg333 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by dbg333 may be transferred to the acquiring entity as part of the transaction. In such circumstances, you will be notified of the transfer and the privacy terms applicable to the new entity prior to any change in how your data is processed.

07 Cookies & Tracking Technologies

dbg333 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how the platform is used. A cookie is a small text file stored on your device by your web browser when you visit a website.

7.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled without affecting platform functionality.
• Preference cookies: Used to remember your account settings and preferences, such as your chosen language and display options, so you do not need to re-enter them on each visit.
• Analytics cookies: Used to understand how members navigate the platform — which pages are most visited, where users encounter difficulties, and how gameplay sessions flow. This data is used in aggregate to improve the dbg333 user experience.
• Security cookies: Used to detect and prevent fraudulent access attempts, including identifying unusual login behaviour or access from unrecognised devices.

7.2 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please note that disabling essential cookies will impair the functionality of the dbg333 platform and may prevent you from accessing your account. Instructions for managing cookies are available in the help documentation of all major browsers.

08 Data Security

dbg333 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• Encryption in transit: All data transmitted between your device and dbg333 servers is encrypted using industry-standard TLS/SSL protocols (256-bit encryption).
• Encryption at rest: Sensitive data stored on dbg333 servers — including financial information and identity documents — is encrypted at rest using AES-256 or equivalent standards.
• Password security: Account passwords are stored as one-way cryptographic hashes using bcrypt or equivalent algorithms. dbg333 staff cannot read your password in plain text under any circumstances.
• Access controls: Access to personal data within dbg333's internal systems is restricted on a strict need-to-know basis. Staff access is logged and audited.
• Fraud monitoring: Automated systems continuously monitor account activity for patterns that may indicate unauthorised access, fraud, or money laundering.
• Regular security reviews: dbg333's technical infrastructure undergoes regular security reviews and vulnerability assessments to identify and remediate potential weaknesses.

09 Data Retention

dbg333 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active accounts: Personal data associated with an active dbg333 account is retained for the duration of the account relationship and for a period thereafter as required for legal, regulatory, and dispute resolution purposes.
• Closed accounts: Following account closure, dbg333 retains personal data for a minimum period to comply with applicable anti-money laundering, fraud prevention, and financial record-keeping obligations. After this mandatory retention period, data is securely deleted or anonymised.
• Transaction records: Financial transaction records are retained for the period required by applicable financial regulations and tax obligations.
• Support records: Customer support correspondence is retained for a defined period to support quality assurance, training, and dispute resolution.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it can no longer be linked back to an individual.

10 Your Data Rights

As a dbg333 member, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the dbg333 support team using the contact details in Section 14.

• Right of access: You may request a copy of the personal data that dbg333 holds about you, together with information about how that data is being processed.
• Right to rectification: If any personal data held by dbg333 is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request that dbg333 delete your personal data. This right is subject to limitations where retention is required by law or where deletion would conflict with dbg333's legitimate interests (for example, outstanding fraud investigations).
• Right to restrict processing: In certain circumstances, you may request that dbg333 restrict the processing of your personal data — for example, while a complaint or accuracy dispute is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that dbg333 provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where dbg333 relies on your consent as the legal basis for processing (for example, direct marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on dbg333's legitimate interests. dbg333 will cease such processing unless compelling legitimate grounds exist that override your rights.

dbg333 will respond to all valid data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request. There is no charge for submitting a data rights request unless the request is manifestly unfounded or excessive.

11 Children's Privacy

dbg333 is strictly an adults-only platform. Persons under the age of 18 are expressly prohibited from registering an account or using any dbg333 service. dbg333 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been provided by a person under 18 years of age, we will immediately close the relevant account, delete all associated personal data, and void any transactions conducted.

If you are a parent or guardian and believe that your child has registered a dbg333 account without your knowledge, please contact our support team immediately at [email protected] so that we can take prompt action.

12 Third-Party Links

The dbg333 platform may contain references to third-party services — for example, game providers, payment processors, and sports data partners. Where links to external services are present, please be aware that those services operate under their own independent privacy policies. dbg333 has no control over and accepts no responsibility for the privacy practices of third-party websites or services. We encourage you to review the privacy policy of any third-party service you access.

13 Updates to This Privacy Policy

dbg333 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, dbg333 will notify registered members via the email address on their account or through a prominent notice on the platform.

The date of the most recent revision is displayed at the top of this document. Your continued use of the dbg333 platform after a revised Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the changes, you may close your account by contacting the dbg333 support team.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dbg333 handles your personal data, please contact our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000333
• Live Chat: Available 24/7 through your dbg333 account dashboard (Bangladesh Standard Time, UTC+6)
• FAQ: Common privacy questions are addressed on the dbg333 FAQ page

For data rights requests specifically — including access, rectification, erasure, or portability requests — please include your registered account username and a clear description of your request in your communication so we can process it efficiently.

This Privacy Policy was last reviewed and updated on 1 January 2026. This version supersedes all previously published versions of the dbg333 Privacy Policy.